Privacy Policy – TelePod

TelePod, the telemedicine platform by My FirstCare, is committed to safeguarding users' privacy and ensuring the security of their personal and medical information in compliance with international regulations.

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1. Purpose of Data Collection

TelePod collects personal and medical data to:

• Provide teleconsultation and patient monitoring services
• Record and store electronic medical records (EMR)
• Improve service quality and user experience
• Comply with legal and professional healthcare requirements

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2. Types of Data Collected

• Personally identifiable information (name, ID, contact details)
• Health information (medical history, clinical data, test results)
• System usage data (logs, IP addresses, device IDs)

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3. Use and Disclosure of Information

• Data is used solely for medical consultations, diagnosis, patient follow-up, and service administration
• TelePod does not share personal data with third parties without consent, unless required by law
• Data may be shared with relevant healthcare providers under strict confidentiality agreements

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4. User Rights

Users have the legal right to:

• Access their health records
• Request corrections to inaccurate information
• Request deletion of their data as per the defined process
• Withdraw consent to data processing, except where data is necessary for service provision or required by law

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5. Data Security Measures

• TelePod employs advanced encryption and security protocols for data storage and transmission
• All processing complies with HIPAA and PDPA standards
• Security practices are regularly audited and updated

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6. Limitations of Telemedicine Services

• Telemedicine consultations may not be suitable for all medical conditions
• Technical issues may interrupt or delay consultations
• In urgent medical situations, users must contact emergency services or visit a healthcare facility directly

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7. Policy Updates

TelePod reserves the right to update or modify this Privacy Policy as necessary. Users will be notified in advance of any significant changes.